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California Plumbing Pros › Privacy Policy

Privacy Policy

Last updated: October 2026

When you contact California Plumbing Pros about low water pressure, we may collect your name, phone number, email address, and the service address where you need help. We also keep details you provide about the problem, preferred appointment times, and any access instructions. If you use a website form, we receive the information you enter and any message or files you choose to send.

Our website may collect basic technical details, such as browser type, device information, pages visited, and general usage activity. This helps us understand how visitors use the site.

We do not ask you to submit sensitive personal information through ordinary forms. Please share only details needed to discuss your plumbing request. Information you provide should be accurate so we can respond and arrange service.

How We Handle Requests and Customer Details

We use the information you provide to respond to questions, assess a low water pressure service request, arrange appointments, and share updates about the visit. Contact and service details help our team understand where work is needed and what you have already told us about the issue. We may also use your information to process payments, keep service records, and send reminders related to an appointment or completed work.

We may review general website activity to maintain the site and understand which pages are useful to visitors. We do not sell your personal information.

We share details only as needed to carry out requested services, handle payment processing, operate our website, or meet legal obligations. If you ask us not to send nonessential service reminders, contact us using the information in the rights and contact section.

Services That Help Run Our Website and Appointments

California Plumbing Pros may rely on outside service providers for scheduling, payment processing, and website analytics. These categories of tools help us coordinate requested appointments, handle transactions, and understand general site use.

A provider may process information needed to perform its function, such as appointment details or payment information. We do not control how an outside provider operates its own service.

Each provider has its own privacy practices and policies, which apply when you use its tools or services. Review those policies before submitting information directly through a third-party system.

We do not name a particular vendor here because the tools used may change. We choose tools for business functions and share only information reasonably needed for those functions.

Questions about information we receive through our own website or service interactions can be directed to us using the contact details below.

Cookies for Site Functions and Basic Measurement

Our website may use cookies or similar browser storage for basic functionality and analytics. These technologies can help a page work as expected and provide general information about how visitors use the site, such as which pages are viewed. Analytics information is used to assess site activity, not to build advertising profiles.

We do not use cookies for ad tracking. You can use your browser settings to block or remove cookies, or to receive a notice when a site wants to store them.

If you disable cookies, some website functions may not work as intended. Browser controls differ, so check your browser’s help information for steps that apply to your device.

Cookie choices are managed through your browser; changing them does not delete information you previously submitted to us through a form or during a service request.

How Long We Keep Service and Website Records

We keep personal information only for as long as it serves a business or legal purpose. Service records may be retained to document work performed, support warranty matters, and meet recordkeeping or compliance needs.

Details submitted through a contact form may be kept while we respond to your request and resolve the matter. Payment records may also need to be retained for accounting or legal purposes.

Retention periods can vary based on the type of record and the reason it was collected. When information is no longer needed, we may delete it or remove details that identify you, subject to applicable recordkeeping requirements.

You may ask us to delete information by contacting us. We will review the request and explain if certain records must be kept for a valid legal or business reason. Please include enough information for us to identify the relevant request.

Request Access, Changes, OR Deletion

You may contact us to ask what personal information we hold about you, correct inaccurate details, or request deletion. To help us locate the right records, include your name and the phone number or email address used for the service request.

We may need to confirm your identity before completing a request. Some information may need to be retained for legal, warranty, accounting, or compliance purposes; if so, we will explain the reason where appropriate.

For a privacy request or question, call (877) 773-0781 or email [email protected]. You can also write to California Plumbing Pros at SAG-AFTRA Plaza, 5757 Wilshire Blvd, Los Angeles, CA. Please do not include payment card numbers or other sensitive details in an email or letter. We will use the contact details you provide to respond to your request.